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Operating instructions

Practical instructions for operating the MWS system and looking up special functions. Explanations, help, support and FAQs.

Our customer service is at your disposal for questions and support.

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You can find insights into the terminal and web app software here: Terminal app screenshots | Web app screenshots

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  • ### Basic requirements for using the system
    # User Account
    • A user account is required to use the system.
    • The free registration of a new user account is described in the chapter Registering a user account.
  • ### Basic requirements for using the system
    # System play authorization
    • In order to be able to use the system, a valid system play authorization must be stored for the user account.
    • System play authorizations are granted by club admins.
    • Concerning this please contact the club admin who is responsible for the club you specified when registering your user account - usually a board member of your club.
    • If necessary, you can change the club membership of your user account, as described in the chapter Changing the master data of a user account.
  • ### Basic requirements for using the system
    # Usage fees
    • Users don't pay to MWS for the use the system, but to the location where they use the system.
    • Usage fees, pricing and all other conditions are a matter for the locations.
    • Please contact the location in this regard, usually the processing takes place via a board member of the local club.
  • ### Basic functions for using the system
    # Switch on the system and log on to the system
    • Press the start button on the terminal, then enter the user account information in the input mask on the start screen and log the user in with the Login button.
  • ### Basic functions for using the system
    # Turn off the system and log off from the system
    • Press the Logout button on the left in the upper menu bar, then either press the Start button on the terminal and select Shut down system, or press the Settings button on the right in the upper menu bar, select System functions and then select Shut down system.
  • ### Basic functions for using the system
    # System check, system settings and other functions in the top menu bar
    • The buttons from left to right:
    • Switch audio output between headset and loudspeaker.
    • Call up the keyboard.
    • Battery level display of the remote control and calling up the on-screen remote control.
    • Control displays system camera, webcam, internet connection and database: Status OK if the symbol is displayed in color. If the symbol is grayed out, there is a problem.
    • Live list (user connection symbol): Allow incoming invitations yes/no, as well as sending invitations to a remote playing partner and accepting invitations from a remote playing partner in order to start a remote game or remote training.
    • Settings (gearwheel symbol): Auto laser on/off, auto signal tones on/off, auto keyboard on/off, select system functions (restart application or system, shut down the system), select language (EN, DE, KR, GR, IT).
  • ### Basic functions for using the system
    # Allow incoming invitations yes/no
    • Show your own availability as a remote playing partner for other users in the live list.
    • Call up the live list via the user connection symbol in the top menu bar.
    • Then use the Allow incoming invitations button to make the appropriate selection.
    • The establishment of a connection with a remote playing partner in order to play or train together is done by sending and accepting invitations and is described in the chapter Connecting to a remote playing partner.
  • ### Basic functions for using the system
    # Switch on/off remote control and charge
    • To switch it on/off, press the Power key (top right).
    • The battery level is displayed in the top menu bar on the terminal screen (remote control symbol).
    • Connect to the charging cable to charge.
    • The system must be turned on for the battery to charge.
  • ### Basic functions for using the system
    # Remote control function reference for all application modes
  • ### Basic functions for using the system
    # Use the remote control to set up a position on the table for playing
    • Select a position to play.
    • The position is selected automatically in all game modes and manually in other modes by navigating with the Arrow keys or on the screen.
    • Use the Ball keys (halfway up) to display the coordinates of a selected position with the laser cross on the table.
    • The white Ball key shows the coordinates of the white ball, the yellow key the coordinates of the yellow ball and the red key the coordinates of the red ball.
    • The laser cross marks the position on the table on which the ball in question is placed.
    • The gripper on the head of the remote control facilitates the exact placement of the ball on the laser marking.
  • ### Basic functions for using the system
    # Record a position on the table with the remote control, record the move and save it
    • Record the position with the Photo key (in the middle under the Ball buttons) to determine the ball coordinates.
    • Record moves in other applications with the Shift key (top left) or with the Start path analysis button on the terminal screen.
    • The positions are automatically saved in all game modes (storage location: game archive).
    • Storage in other applications on the terminal screen with the Add reference position button (storage location: reference positions).
  • ### Basic functions for using the system
    # Display a position large with the remote control and analyze the recorded move with the ball tracking, or mirror the coordinates of the position
    • Select a position and open it with the OK key (halfway down) or open it on the terminal screen with the Open position button.
    • Play the recorded move on the terminal screen with the Arrow keys (directly below the position) forwards or backwards, use the slider to show a specific point in time of the move.
    • The position can be mirrored on the terminal screen with the buttons Mirror position (in X) and Mirror position (in Y) along the axis of the table.
    • Mirroring is not available in the game modes because this function would allow you to manipulate the positions for your own benefit.
  • ### Basic functions for using the system
    # Audio input/output, connect headsets to the system and charge, control headset volume
    • General: Each audio input of the user is made via the headset microphone, the audio output can be switched between headset and loudspeaker.
    • The headset system consists of a headset base and the actual headsets.
    • The headset base includes slots for charging and a screen with a configuration menu.
    • A headset is connected to the system by plugging it into a slot and activating it in the configuration menu of the headset base with the green Connect button (bottom left), then select Primary headset on the configuration screen.
    • Plug the headset into a slot to charge.
    • The headset volume can be controlled on the headphones of the headset.
  • ### Basic functions for using the system
    # Pair multiple headsets with each other
    • Several headsets can be connected to one another at the same location by already having one headset connected to the system as the primary headset and then connecting further headsets to the system according to the same scheme, in this case, select Secondary headset on the configuration screen.
  • ### Playing and training together with a remote playing partner, a local playing partner, or with yourself
    # Connecting to a remote playing partner
    • Call up the live list via the user connection symbol in the top menu bar.
    • Incoming invitations must be allowed in order to be able to send and accept invitations.
    • The connection to a remote playing partner is established by sending and accepting invitations.
    • To send an invitation to a remote playing partner, mark the player in the live list and select the Send invitation button.
    • The invited remote playing partner is then informed of the invitation received with an invitation card on the screen and an acoustic signal.
    • The invited remote playing partner now has the option of accepting or rejecting the invitation by selecting either the Accept invitation button or the Reject invitation button on the invitation card.
    • Both playing partners are already connected to each other at this point, can see each other on the flat screen and talk to each other via the headset.
    • If the invited remote playing partner declines the invitation, the connection closes.
    • If the invited remote playing partner accepts the invitation, the screen display of both game partners changes to the configuration mode, which is described in the chapter Configuration and starting a game or training.
  • ### Playing and training together with a remote playing partner, a local playing partner, or with yourself
    # Configuration and starting a local singleplayer training, or local multiplayer match or training
    • Calling up the New local game tab.
    • Register the second player with the input mask.
    • A second player can be another player or you yourself.
    • Use the Start multiplayer match or training button to switch to the configuration mode, which is described in the chapter Configuration and starting a remote game or remote training.
    • Alternatively, you can switch to the training mode with the Start singleplayer training button without having to login a second player on the system.
  • ### Playing and training together with a remote playing partner, a local playing partner, or with yourself
    # Configuration and starting a remote game or remote training
  • ### Playing and training together with a remote playing partner, a local playing partner, or with yourself
    # Game mode / discipline Training
  • ### Playing and training together with a remote playing partner, a local playing partner, or with yourself
    # Game mode discipline Three Cushion, Five Pins, Biathlon, One Cushion, Balkline 47/2, Balkline 71/2, Balkline 47/1, Free Game or Artistic
    • Game modes for traditional carom billiard disciplines with custom scoreboards for all combinations of discipline and distance.
    • Depending on the discipline, the distances to choose from are Max. points, Max. points with innings limit, Multiple sets, Multiple sets with open end, Multiple sets with multiple games and Multiple sets with multiple games with open end.
    • After choosing the distance, the system asks for the relevant distance goals, for example how many sets are played, how many games have to be won to win a set, or how many points have to be scored for a game.
    • Depending on the discipline, the auto and manual counting modes are available for writing the points, functionality and use with the remote control are described in the Counting modes auto and manual chapter.
    • The automatic recording of the positions on the table is integrated into the writing of the points.
    • With auto-counting, the moves are automatically recorded with the ball tracking.
    • The positions are set up as described in the chapter Use the remote control to set up a position on the table for playing.
    • With the button Delete last position you can go back one step in the game history in order to make a correction to the score or the position.
    • With the button Set new starting position you can replace the last and currently to be played position in the game history with another without changing the score, for example if the opening shot is played from the left instead of the right, or if the regulations require changing the position because of touching balls.
    • With the button Start new set you can start a new set.
    • With the button Start new game you can start a new game.
    • With the button Open position you can show a position in game history in large format.
    • In the discipline 5 Pins there is an additional counting function to be able to write foul points separately from normal points by allowing to write points at any time for both players (not only for the player whose turn it is): With the Camera button in the middle of the scoreboard, the additional five pins counting function can be called up, there you enter the desired score for the desired player and save the entry with the plus sign.
  • ### Playing and training together with a remote playing partner, a local playing partner, or with yourself
    # Counting modes auto and manual
    • In the game configuration, different counting modes for writing the points can be selected for different game modes.
    • The automatic recording of the positions on the table is integrated into the writing of the points.
    • With auto-counting, the moves are automatically recorded with the ball tracking.
    • In the auto counting mode, either 1 point (Point key) or 0 points (Photo key) are written with the remote control after each shot.
    • The auto counting mode is suitable for three cushion and for disciplines in which there is enough time to write the points between the individual shots - for example, this counting mode is unsuitable for performing a run in fluid style on the balkline cross.
    • The auto counting mode can only be used for disciplines that only differentiate between 1 point and 0 points per shot - therefore this mode is not available for five pins.
    • In the manual counting mode, the points scored are written using the remote control as follows: (1) Photo key | (2) Up arrow key = +1, Down arrow key = -1, Right arrow key = +10, Left arrow key = -10 | (3) OK key.
    • The manual counting mode is suitable for classic disciplines and for five pins.
    • In classic disciplines, in the manual counting mode, the sum of the points scored is written after the run has ended, not after each shot.
    • In the five pins discipline, in the manual counting mode, the points scored are written after each shot and the moves are automatically recorded with the ball tracking.
  • ### Playing and training together with a remote playing partner, a local playing partner, or with yourself
    # Selectable game options live streaming and gambling
    • The system also obtains the consent of the second player for the selected configuration for live streaming and gambling.
    • The public stream option, which can be selected in the game configuration, is available remotely and locally for all game modes and broadcasts the game or training publicly and freely available on the Internet on our live streaming platform.
    • The bet on you option, which can be selected in the game configuration, is only available remotely and only for the Carom and Cinque Birilli game modes and enables the playing partners to play for a bet.
    • Prerequisite for gambling is a covered credit account of both players.
    • When gambling, both players place the same bet amount.
    • The bet amount is debited from the credit accounts at the start of the game.
    • The winner of the gambling match gets both bets minus a small administration fee credited to his credit account.
    • A gambling match cannot end in a draw.
    • As long as a gambling match is not finished and there is therefore no winner, the system keeps the stakes.
  • ### Playing and training together with a remote playing partner, a local playing partner, or with yourself
    # Auto storage in the game archive and marking of positions in the game history
    • In all game modes, the positions are automatically saved in the game archive for later use and analysis.
    • In all game modes, you can use the Mark / Unmark button to highlight a selected position in the game history (or undo the marking) in order to find it more easily in the game archive.
  • ### Playing and training together with a remote playing partner, a local playing partner, or with yourself
    # Ending or interrupting a game or training
  • ### Playing and training together with a remote playing partner, a local playing partner, or with yourself
    # Continue interrupted games and trainings
    • Both original playing partners must be logged on to the system in order to be able to continue interrupted games and trainings.
    • Select the interrupted game or training in the game archive and continue with the Continue game button.
  • ### Playing and training together with a remote playing partner, a local playing partner, or with yourself
    # Log off a second player that is logged on to the same system
    • Calling up the tab New local game.
    • Log off the second player from the system with the button Log off below the input mask.
  • ### Game archive for analyzing positions from games and trainings
    # Analyze games and trainings
    • Calling up the Game archive tab.
    • Use the filter options in the right sidebar to narrow down or expand the data set and then update the list with the Refresh button.
    • You can filter by position markers, time period, discipline and opponent. It can be sorted in ascending and descending order.
    • Mark a game or training in the list to display the game log with the positions.
    • A separate log page is available for each set and game in a match, toggled in the match history below the log.
    • Mark a position in the log in order to set it up with the remote control for playing at the table.
    • Select a marked position with the Position button or display it large with the OK key on the remote control in order to analyze the recorded move with the ball tracking.
    • In all archived games and trainings, you can use the Mark / Unmark button to highlight a selected position in the game history (or undo the marking) in order to find it later more easily.
  • ### Game archive for analyzing positions from games and trainings
    # Share games and trainings with other users
    • Calling up the Game archive tab.
    • Use the selection list in the right sidebar to limit or expand the viewing period for the saved games and trainings and then update the list with the Update button.
    • Mark a game or training in the list.
    • Use the Toggle share button to share the marked game or training for other users or to withdraw the share.
  • ### Game archive for analyzing positions from games and trainings
    # Call up games and trainings from other users
    • Calling up the Game archive tab.
    • With the Load shared games button in the right sidebar, call up the search mask with which you can load the shares of a user by entering the username.
    • Then proceed as described in the chapter Analyze games and trainings.
  • ### Reference positions for training with positions from training folders and specialist literature
    # Lexical structure of the reference positions
    • Call up the tab Reference positions.
    • Directories are marked with a folder symbol and are storage locations for libraries.
    • Libraries are marked with a book symbol and are storage locations for reference positions.
    • Reference positions are positions.
    • Libraries are intended for the creation of individual training folders, in which positions are saved that the user creates and compiles according to the user's own criteria.
    • The specialist literature available for selection is also stored in libraries.
  • ### Reference positions for training with positions from training folders and specialist literature
    # Training with specialist literature
    • Call up the tab Reference positions.
    • Call up the MYWEBSPORT directory, then call up the Literature subdirectory to display the specialist books available for selection.
    • The specialist books available for selection are saved as libraries.
    • Open a library to view the positions of the reference book.
    • Select a position for training and proceed as described in the chapter Use the remote control to set up a position on the table for playing.
  • ### Reference positions for training with positions from training folders and specialist literature
    # Training with training folders
    • Call up the tab Reference positions.
    • Call up the directory My reference positions and any subdirectories in order to display the training folders available for selection.
    • The training folders available for selection are saved as libraries.
    • Open a library to view the positions of the training folder.
    • Select a position for training and proceed as described in the chapter Use the remote control to set up a position on the table for playing.
  • ### Reference positions for training with positions from training folders and specialist literature
    # Share training folders with other users
    • Call up the tab Reference positions.
    • Call up the directory My reference positions and any subdirectories in order to display the training folders available for selection.
    • The training folders available for selection are saved as libraries.
    • Mark a library.
    • Use the Toggle share button to share the marked library for other users or to withdraw the share.
  • ### Reference positions for training with positions from training folders and specialist literature
    # Call up training folders from other users
    • Call up the tab Reference positions.
    • With the Add share button in the right sidebar, call up the search mask with which you can load the shares of a user by entering the username.
    • Then proceed as described in the chapter Training with training folders.
  • ### Reference positions for training with positions from training folders and specialist literature
    # Create a new position and add it to a training folder
    • As described in the chapter Record a position on the table with the remote control, record the move and save it.
    • Use the Add reference position button to automatically switch to the editing mode.
    • In the editing mode, select the training folder in which the position is to be saved.
    • Then enter a name for the position in the right sidebar and optionally a comment that describes the position in more detail.
    • Then save with the Add reference position button.
    • The Close button aborts without saving.
    • After saving or aborting the editing mode is automatically terminated.
  • ### Reference positions for training with positions from training folders and specialist literature
    # Copy a position saved in the game archive to a training folder
    • Selection of a position that is saved in the game archive.
    • Open the position with the OK key on the remote control or with the Open position button.
    • Use the Add reference position button to automatically switch to the editing mode.
    • Then proceed as described in the chapter Create a new position and add it to a training folder.
    • The original position is not deleted by this function, it remains in its storage location.
    • The original position is copied and this copy is saved in a training folder.
  • ### Reference positions for training with positions from training folders and specialist literature
    # Edit or delete a position that is already saved in a training folder
  • ### Reference positions for training with positions from training folders and specialist literature
    # Create, edit or delete a training folder
    • Call up the tab Reference positions.
    • Use the Edit reference positions button to switch to the editing mode.
    • All creation, editing and deleting functions for libraries (training folders are libraries) and directories can be called up in the editing menu in the right sidebar.
    • New libraries and directories can be created with the Add library or Add directory buttons, all you have to do is enter a name for the new library or the new directory first.
    • If a new training folder is not to be saved at the top level of the reference positions, but in a certain directory, then this directory must first be selected in order to then continue according to the same scheme.
    • Existing libraries and directories can be edited or deleted by selecting the element to be managed and then performing the desired action via the editing menu.
    • The Close button terminates the editing mode.
  • ### User account management & Co in our web app
    # Registering a user account
    • Calling up the web app form to register a new user account: https://controlpanel.mywebsport.com/Register.aspx
    • Fill out the form, fields marked with (*) are mandatory.
    • The user must have access to its specified email address, since in the next step a verification link will be sent to this address, which the user must click in order to complete the registration of the user account.
    • So that the necessary system play authorization can be stored for the new user account after the registration is completed, as described in the chapter System play authorization, the appropriate entry must be selected in the club membership selection list.
    • Save the information with the Register button.
    • Follow the on-screen instructions and go to the verification link sent to the email address to complete the registration of the user account.
    • After the registration has been completed, the new user contacts the responsible club admin to activate the user account for playing, as described in the chapter System play authorization.
  • ### User account management & Co in our web app
    # Changing the master data of a user account (User data, password, user picture, permissions)
    • Calling up the web app, login with the user information: https://controlpanel.mywebsport.com/Login.aspx
    • Calling up the My account tab.
    • Then navigate to the desired menu item via the user menu in the left sidebar in order to call up the respective configuration mask.
    • Fields marked with (*) are mandatory.
    • Scroll down to the bottom of the page, then select the Save button to save the changes.
  • ### User account management & Co in our web app
    # Password reset of a user account
    • Calling up the web app form to reset the password of an existing user account: https://controlpanel.mywebsport.com/RequestPwd.aspx
    • Fill out the form, the user information to be provided must be complete and valid.
    • The user must have access to the email address that is stored for its user account, as a verification link will be sent to this address in the next step, which the user must click to continue resetting the password of the user account.
    • Start the password reset with the Request button.
    • Follow the on-screen instructions and go to the verification link sent to the email address to proceed with the password reset of the user account.
    • After calling up the verification link, an automatically generated password will be sent to the email address.
    • It is recommended to change this password immediately as described in the chapter Changing the master data of a user account.
  • ### User account management & Co in our web app
    # Deposit to the credit account with credit card (VISA, Mastercard, Diners Club, JCB)
    • Calling up the web app, login with the user information: https://controlpanel.mywebsport.com/Login.aspx
    • Calling up the My account tab.
    • Then use the user menu in the left sidebar to navigate to the Credit balance menu item.
    • Enter the desired deposit amount.
    • Start the deposit with the button Perform payment via secure server.
    • Follow the payment service provider's on-screen instructions.
    • The transaction overview in the web app shows the account balance in MWS Points: 1 Euro = 10 MWS Points.
  • ### User account management & Co in our web app
    # Payout from the credit account
  • ### User account management & Co in our web app
    # Read access to game archive and reference positions
    • Calling up the web app, login with the user information: https://controlpanel.mywebsport.com/Login.aspx
    • Calling up the MYWEBSPORT tab.
    • Then use the menu in the left sidebar to navigate to the desired directory.
    • Then navigate to the desired content in the selection list and open it.
  • ### User account management & Co in our web app
    # Management of system play authorizations (only available for club admins)
    • Calling up the web app, login with the user information: https://controlpanel.mywebsport.com/Login.aspx
    • Calling up the Administration tab.
    • All users assigned to the club admins club are listed in the user list.
    • Define the period of validity of the system play authorization for a user using the start and end date in the start and end fields.
    • Save the newly defined validity period with the Save changes button.
  • ### User account management & Co in our web app
    # Deleting a user account
    • Calling up the web app, login with the user information: https://controlpanel.mywebsport.com/Login.aspx
    • Calling up the My account tab.
    • Then use the user menu in the left sidebar to navigate to the menu item User data.
    • Scroll down to the bottom of the page, then select the Delete user account button to delete the user account.
  • ### Troubleshooting and further FAQs
    # What can you do if you can log on to the web app with your user account, but not on to the system?
    • In order to be able to log on to the system, you need a System play authorization, which you can get from your club admin.
    • It can take a few minutes until the system play authorization you just assigned is active.
    • Restart the application as described in the system functions in order to make the system play authorization just assigned available immediately.
  • ### Troubleshooting and further FAQs
    # What can you do if the Internet connection control display is grayed out, meaning the system is not connected to the Internet?
    • The control displays are located in the top menu bar.
    • Turn off the router, unplug it for 1 minute, and then restart.
    • If this does not solve the problem, then switch off the system, disconnect it from the power supply for 1 minute and then restart it as described in the chapter Switch on the system and log on to the system.
  • ### Troubleshooting and further FAQs
    # What can you do if one of the control displays for the system camera, webcam or database is grayed out, meaning that one of these functions is not available to the system?
  • ### Troubleshooting and further FAQs
    # What can you do if either the control display for the remote control is grayed out and the system has no connection to the remote control, or if the remote control does not work despite an intact connection?
  • ### Troubleshooting and further FAQs
    # What can you do if the video or audio connection to a remote location is not working?
    • Reconnect the existing connection with the Rebuild video connection button in the settings in the top menu bar.
    • The Rebuild video connection button is only available if a connection already exists.
    • If there is a problem with the audio connection, then also check the headset connection and the battery level of the headset and, if necessary, reconnect or charge the headset, as described in the chapter Audio input/output, connect headsets to the system and charge, control headset volume.
    • If this does not solve the problem, then switch off the system, disconnect it from the power supply for 1 minute and then restart it as described in the chapter Switch on the system and log on to the system.
  • ### Troubleshooting and further FAQs
    # What can you do if the laser doesn't work?
  • ### Troubleshooting and further FAQs
    # What can you do if the image capture doesn't work?
    • Check and fix table illumination.
    • If this does not solve the problem, then switch off the system, disconnect it from the power supply for 1 minute and then restart it as described in the chapter Switch on the system and log on to the system.